Welcome to Royal Pelletwoods. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing our wood pellets and related products.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when using our website.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable privacy laws.

Information We Collect

We may collect the following categories of information when you use our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name

Billing and shipping addresses

Email address

Phone number

Order history and purchased products

Information you provide when contacting customer support

Payment Information

Payments are processed through the payment methods available at checkout. Depending on the payment provider, payment-related information may be collected to complete transactions and prevent fraud.

We do not intend to store full payment card details on our own website. Please refer to your payment provider’s privacy policy for information about how it handles payment data.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and general website usage data.

This information helps us maintain website security, troubleshoot problems, and improve the shopping experience.

How We Use Your Information

We may use the information we collect to:

Process and fulfill customer orders.

Arrange shipping and delivery.

Send order confirmations and important updates.

Respond to questions and customer support requests.

Process refunds, returns, and exchanges.

Maintain customer accounts.

Detect fraudulent transactions and protect website security.

Improve our products, website, and services.

Send promotional emails when permitted by applicable law and your preferences.

Meet applicable legal, tax, and accounting obligations.

We use personal information only for appropriate purposes and in accordance with applicable law.

 How We Share Your Information

We do not sell your personal information for money. We may share relevant information with trusted third parties when necessary to operate our store, including:

Payment providers: To process payments and refunds.

Shipping and delivery companies: To deliver orders to customers.

Website hosting providers: To host and maintain our website.

Website tools and service providers: To support store operations, security, analytics, or customer communications.

Legal and regulatory authorities: When disclosure is required by law or necessary to protect our legal rights.

These providers may process information on our behalf or independently under their own privacy policies, depending on the service they provide.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the store function properly and improve your experience.

Cookies may help us:

Keep products in your shopping cart.

Maintain login sessions.

Remember certain preferences.

Understand how visitors use our website.

Support website security and performance.

You can manage cookies through your browser settings. Some cookies are necessary for core website functions, so disabling them may affect your shopping experience.

Where required by law, we will request consent before using non-essential cookies.

Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or electronic transmission is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining records, and meeting legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of certain personal information.

Object to or restrict certain processing activities.

Withdraw consent where processing is based on consent.

Opt out of marketing emails.

Some information may need to be retained to fulfill orders, comply with legal requirements, or establish or defend legal claims.

To exercise an applicable privacy right, please contact us using the details below.

Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services. These services have their own privacy practices, which we do not control.

We encourage you to review the privacy policies of any third-party service you use through our website.

 Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation and take appropriate action.

 International Data Transfers

Some of our service providers may store or process information in countries other than the country where you live.

Where applicable, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection in accordance with relevant privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal obligations.

Any updates will be published on this page with a revised “Last Updated” date.

 Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please get to us at contact us page

We will review privacy-related inquiries and respond as appropriate under applicable law.

Thank you for trusting Royal Pelletwoods with your wood pellet shopping needs.