We’re Here to Help

At Royal Pelletwoods, we believe great customer service is an important part of a great shopping experience. Whether you have questions about our wood pellets, need help choosing a product, or want an update on your order, we’re happy to assist you.

Get in touch with us using any of the contact options below, and our team will do its best to help.

How Can We Help You?

Product Inquiries

Need more information about our wood pellets, packaging sizes, product specifications, or availability? Contact us, and we’ll help you find the information you need.

Orders and Shipping

Have a question about an existing order, delivery arrangements, or shipping status? Send us your order number so we can assist you more efficiently.

Returns and Refunds

If your order arrives damaged, contains an incorrect item, or you have a concern about your purchase, please contact us for assistance in accordance with our Refund and Returns Policy.

General Questions

For other questions, suggestions, or feedback, feel free to reach out. We value hearing from our customers.